In these terms and conditions, “us” and “we” means Women Explore Pty Ltd Trading as Surf Getaways ABN 47 672 793 305, “you” and “your” means the person making the booking. By booking with us, you acknowledge that you have read, understood and agree to be legally bound by these terms & conditions. GENERAL   Reservations Your booking will be confirmed after we receive full payment for your chosen clinic. Reservations will not be confirmed until full payment is received.   Confirmation Confirmation of your booking will be made in writing. Any date transfer is subject to availability. Changes to this policy may be made on a ‘case by case’ basis and are made at the complete discretion of Surf Getaways.   Credit card charges Credit card payments will be subject to applicable merchant charges. Participation agreement Prior to the start of your clinic you will be required to sign a Participant Agreement.   Clinic cancelation policy Canceled by you: We offer no refund fees for cancelations, however in the event of an injury or sickness, vouchers will be provided. Cancelations must be made in writing to us at least 4 hours prior to session commencement. Vouchers must be used within 4 months of the initial booking. Changes to this policy may be made on a ‘case by case’ basis and are made at the complete discretion of Surf Getaways. No allowances or refunds will be made for lost or unused vouchers.   Cancelation by us: We may cancel a clinic due to, unsafe weather, threat of terrorism, natural disasters or any other event beyond our control that may jeopardise the safety of our group. If a clinic is cancelled, you may choose to reschedule to other clinic dates. Vouchers will be provided. No refund fees will be offered for any cancelations of our clinic sessions. We are not responsible for any incidental expenses that may have been incurred. Changes to the cancelation policy may be made by Surf Getaways, as a result of circumstances beyond our control.   Refund Policy Payments are non-refundable and non-transferable. No refund will be given for missed services.   Minimum group number Minimum numbers for clinics may apply in your region. Minimum numbers may vary from region to region. Cancelations because of minimum numbers will be made on a case by case basis and at the complete discretion of Surf Getaways. In the event of cancelations vouchers will be provided.   Pricing policy All quoted prices are per person. The quote price is not valid with any other offer. Pricing updates will be made via the Surf Getaways website.   Changes to the clinic itineraries We anticipate no changes to our published clinic itineraries, and we will make every effort to ensure all itineraries are accurate. If we make a major change, we will inform you as soon as possible. Changes may be made as a result of weather conditions or where circumstances are beyond our control. These changes may include, but not be limited to, flat water sessions, land-based activities and surf gym.   Inclusions Inclusions are professional surf instruction by qualified, experienced surf coaches. Beginner boards will be provided upon request.   Minimum age You must be at least eighteen (18) years of age at the time of the clinic to attend. If you are under this age you must notify us of the parent or guardian who is eighteen (18) years or older who will be your guardian. We have the discretion to decline your application to attend the clinic if we are not satisfied that the guardian is a suitable person. Kids clinics minimum age is 6 years old.   Conduct and medical advisories To enjoy the program as intended, a reasonable level of fitness is required as there is occasionally a moderate amount of walking and physical activity. You should have the capacity to participate without any assistance.   If you have any medical, physical or other conditions including disabilities that could create a risk to you or to other members of the clinic, we require notice prior to booking. Should you have any questions or need any clarification about a specific program please ask for details at time of booking. Our clinics are led by a surf coach. The coach reserves the right to decline your application for booking or to remove you from a clinic, at your expense, if your conduct is deemed incompatible with the group or your health condition or mobility may risk and impact your safety, health or full participation or that of other clinic participants.   Should you require or request medical attention during the surf clinic program, such attention will be provided by locally available health care officials and at locally available facilities. In such events, we are not liable for any direct or indirect costs, losses, or expenses incurred by you for such health services, costs incurred, nor the quality of medical care or medical services rendered.   Smoking policy We ask you to refrain from smoking whilst in the company of other participants and your clinic coach. All accommodation used by us is strictly a non-smoking environment. We operate a strict ‘No Smoking’ policy whilst using our private cars, vans and coaches.   LEGAL NOTICES   Responsibility We are acting only in the capacity of coaches in matters regarding all clinics. We do not accept any liability caused directly or indirectly by force majeure or other events beyond our control, including war or threat/acts of war, acts of government, acts of terrorism, fire, strikes or other labour activities, civil unrest, insurrection or revolt, quarantines, floods, weather conditions, natural disasters, incidents at Surf Getaways 2020 Surf Clinic Terms and Conditions sea, accidents or failure of mechanical equipment, mechanical or other failure of aircraft or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time or other disturbances of any kind which cancel, interfere with, or add cost to the services requested. We are not liable for any negligent or wilful act of any such person or entity or of any third person.   Waiver Whilst participating in a surf clinic there may be instances where you may wish to join the coach for activities in free time outside of the programmed surf clinic. This may involve a social surf, catching taxis or using public transport to or from shopping/dinner locations or other destinations chosen at the time. The coach will not be liable for any accident, injury, death, property damage or loss in relation to such activities. By submitting the booking form, you agree to take part in these activities at your own risk.   Should you choose to participate in activities outside our programmed surf clinic, including but not limited to fishing, surfing, boating, bike riding or snorkelling, you do so at your own risk.   Complaints If you have any complaint about your clinic before, during, or after your clinic, you must make it known at the earliest opportunity to your coach who will endeavour to resolve the issue at the time. If at the end of the clinic you feel your complaint has not been properly dealt with, you must notify us in writing within thirty (30) days of the end of your clinic.   Agreement The payment of your clinic shall be deemed your consent to and acceptance of these terms and conditions as presented in this document.   Changes to terms & conditions These terms and conditions may be changed at the sole discretion of Surf Getaways at any time without notice. The current terms and conditions apply to all clinics in all locations.